Onboarding is an important part of hiring your virtual assistant. It gets them "on board" with your company so that they're ready to start working on the tasks you're giving them. It also kicks off your relationship with your VA on the right foot.
Share Your Business's Vision and Values
Your virtual assistant needs to understand exactly what your business is all about. Start your onboarding by teaching them the unique value you offer to the market. Show them what sets you apart and convey to them the principles that are at the core of your business. You need to be on the same page before you start delegating work to them.
Training Your VA
A major part of your VA's development is the training you give them when they are first hired. Even with years of experience doing the work you want them to do, they won't know your unique systems and processes. Training is especially challenging because you don't see them face to face, but you can take advantage of online tools. What's important is to create a good training plan before you hire a VA.
Your Training Content
Create content that you can use along with your online training sessions. Even if you explain the process step-by-step, this content will still be extremely helpful. Your VA can refer back to it when needed. This content could be:
Hold Regular Sessions
It depends on the nature of the work you're outsourcing, but you'll probably need more than one training session. Your VA might have questions or issues along the way. It's best to set up regular training sessions where you can take their questions, offer feedback, and help them if they're getting stuck somewhere.
Tips and Best Practices for Onboarding Your VA
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Hiring and Onboarding a Virtual Assistant